Access your account information by phone any time with CU by Phone.

With your touch tone phone and your assigned personal access code, you can:

• Transfer funds between accounts and member to member
• Make account balance inquiries
• Determine if a cheque or deposit has cleared by obtaining an account history.
• Pay bills
• Inquire about hours of operation

Frequently Asked Questions

How do I pay my bills with CU by Phone?
CU by Phone includes a convenient computerized bill payment service that lets you pay your bills when you want to, anytime of day, any day of the week, from wherever you are. NO specialized hook-up or fancy computer hardware is necessary. All you need is a touch-tone telephone, a Credit Union chequing or savings account, and a CU by Phone Access Code.

CUPS

CU by Phone is the easiest way to pay your bills.
CU by Phone simplifies the whole process. Once you've entered your personal access code you simply select the bill payment option, use the abbreviated bill account number, the account you wish to make you payment from and the amount you wish to pay.

It's that simple!
Bill payments called in today are processed by the same day and forwarded no later than the next business day to the company which issued the bill. CU by Phone suits your busy lifestyle by taking advantage of technological changes in the financial world. NO CHEQUES TO WRITE! NO ENVELOPES TO ADDRESS AND MAIL! NO POSTAGE TO BUY! NO WAITING IN LINEUPS!

Will I receive payment confirmation when paying bills with CU by Phone?
Following each payment, CU by Phone will confirm in a clear voice the amount and bill you instructed to pay. You can then make changes or corrections if necessary. Pay as many or as few bills as you wish. A trace number is given for confirmation.

Also, your Credit Union member statement will itemize in detail all bill payments made during the month.

What bills can I pay with CU by Phone?
Most bills can be paid with CU by Phone.

What does CU by Phone cost?

Account balances - no charge.
Review Statement - no charge.
Bill payments - $0.50
Transfer funds - $0.50

What is the phone number for CU by Phone?

Phone number is 1-866-604-5585.
Member will be prompted to enter 16 digit Membercard number and #, followed by the access number and #.

Have any new features been added to CU by Phone?
Some new features:

• List of bill vendors registered by member
• Ability to change access code
• Ability to add a new vendor
• Member to Member Transfers
• Full service menu of options